Frequently Asked Questions

Serving Adults via Online Therapy in Austin, TX and Minnesota

We would love answer any questions!
Schedule your free 15 minute consultation today!

At Safe Haven Counseling & Wellness…

We know that starting therapy often comes with a lot of questions, about how it works, what to expect, and how to get the most from your sessions. That’s why we’ve gathered answers to the most common questions our clients ask before beginning their journey. Whether you’re exploring online therapy in Austin, Texas or continuing care in Minnesota, you’ll find the information you need to feel confident, informed, and supported every step of the way.

Do you offer in-person therapy?

No, I exclusively provide telehealth counseling (secure video sessions). This allows me to serve clients in both Austin, Texas and Minnesota, giving you access to therapy from wherever you are.

How do online therapy sessions work?

We use a secure, HIPAA-compliant video platform. You’ll need a private, quiet space, a device (computer, tablet, or smartphone), and a reliable internet connection. Once your session is scheduled, I’ll send you the link and connection instructions ahead of time.

Can you legally offer therapy in both Texas and Minnesota?

Yes. I’m licensed to practice in Minnesota and currently offer telehealth services to adults living in Austin, TX, provided local laws permit. If you live elsewhere, please ask and I’ll verify whether I can legally offer services in your state.

How long are therapy sessions, and how many will I need?

Sessions typically last 50–60 minutes, depending on your needs. The number of sessions varies, some people notice change in a few months, while others need more sustained work. We’ll adapt as we go.

What types of therapy do you offer?

I provide evidence-based approaches tailored to you, including:

Trauma therapy (including Brainspotting)
Anxiety and depression counseling
Grief and loss support
Nervous system and Polyvagal-informed work

Each is adapted for telehealth to help you feel safe and supported throughout the process.

Is my information private and confidential?

Absolutely. All sessions are conducted through secure, encrypted technology. Your personal information and therapy process are protected according to professional confidentiality standards and HIPAA requirements.

Is my information private and confidential?

What if I’m in crisis or thinking of harming myself?

If you are in immediate danger or having suicidal thoughts, call 911 (or your local emergency number). You can also call the 988 Suicide & Crisis Lifeline in the U.S., these services are available 24/7. During therapy, we will also develop a safety plan to ensure you have support when needed.

What is telehealth therapy best for?

Online therapy works well for most mental health concerns, including trauma, anxiety, depression, grief, and nervous system regulation. Its benefits include flexibility, privacy, and access across multiple locations. If your situation requires in-person care, I can help refer you or adjust the format.

What is telehealth therapy best for?

Take Action

Contact Us

If you don’t see your question here or want to learn whether therapy via video would work for you, feel free to reach out. I’d be happy to clarify and help you feel confident in taking the next step.

Schedule a Free 15 min. Consultation

Invest in Yourself

Licensed Professional

Licensed Professional Clinical Counselor (LPCC)
Experienced in treating anxiety, trauma, grief, depression, and specializing in brainspotting
Secure, HIPAA-compliant video sessions
Serving adults in Austin, TX and Minnesota

Get Started

Ready to take the first step toward reclaiming calm and control?
Schedule a telehealth consultation today to discuss how anxiety therapy might support you.

Schedule an Appointment

Testimonials

What They Say

      EXCELLENT  
   Based on 12 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Shane Peters 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brittany is kind and caring! When talking with her I’ve noticed how deeply she listens, and I’m grateful for the safe environment.
  
 
      Posted on Google  
   
   Victoria Mayo 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brittany is an incredible! She listens with intent and she truly cares deeply. She’s reliable, responsible, respectful, and down to earth.
  
 
      Posted on Google  
   
   Katie R 
 
 
 
 Trustindex verifies that the original source of the review is Google. I wish I had the words to share the amazing experience with Brittany I had. As someone that deals with anxiety and panic attacks, she’s been the first person I’ve worked with to help ground me and make me feel seen and not a burden. One of the kindest souls I’ve ever come across and you feel her passion and dedication. 10/10
  
 
      Posted on Google  
   
   Anna Rodgers 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brittany is wonderful - professional, supportive, and empathetic with a deep desire to help people. She’s very easy to talk to and really shows that she cares, highly recommend!
  
 
      Posted on Google  
   
   Shannon Boling 
 
 
 
 Trustindex verifies that the original source of the review is Google. If you’re looking for a compassionate, highly skilled therapist to truly listen and create a safe, nonjudgmental space, this is the place. Brittany has helped me gain clarity, tools, and confidence I didn’t think were possible. Sessions are both deeply reflective, and solution oriented, which is exactly what I needed. If you’re searching for therapy for anxiety, stress, management, life, changes, or self-worth – Brittany is incredible.
  
 
      Posted on Google  
   
   Piper Kallman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brittany is so knowledgable and kind! She communicates with clarity and compassion, creating a space that felt thoughtful and engaging.
  
 
      Posted on Google  
   
   kayli crauthers 
 
 
 
 Trustindex verifies that the original source of the review is Google. 10/10
  
 
  
  
 
    Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

You don’t have to face it all on your own.

Take the First Step

Book Appointment